FAQs

Simply click & explore the product you want to purchase, you will see the section of "I want to have a FREE Custom Embroidery" on the product page.

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Choose "YES" and you will be able to add the embroidery content to cart together with the product.

Explore all the items are available for monogram.

To find the best fit of the desired product, please refer to Size Guide on the product page.

If you need some advices, please contact our customer service team via support@notjustpajama.com or Chat With Us.

For the present, we are not offering the option to order a single item from a set.

Yes! Our aesthetic gift wrapping will come with every order. Not Just Pajama will be the perfect gift no matter for yourself or your loved ones.

You can also let us know if you need a gift card / note during the checkout (in order note).

We don't have prices shown on any tags, packing slips or wrappings.

Yes, we can ship to anywhere in the world!

We will provide you with the tracking information after your order ships out.

Usually, your order will be fulfilled within 1-3 business days. For orders with custom embroidery, it usually takes another 5-7 working days to be fulfilled.

Normally it will take about 2 to 10 business days to arrive. The arrival time varies from country to country.

Not Just Pajama is running her business globally. Depending on the items you order, your shipment may come from our warehouse in the UK, the US or China.

For every customer, we include the cost of Customes Duties & Taxes in your order. The price you see at checkout is the price you pay and there are no additional charges.

Simply Click HERE, you can track your order status with your order number and email.

Please send an email to support@notjustpajama.com, contact our customer service team to cancel / modify your order, as long as your order hasn't been shipped.

It is possible - we will be happy to try our best to make things happen for you! Please contact our magical Customer Service Team for suggestions at support@notjustpajama.com

Yes, we do. Please kindly contact us at wholesale@notjustpajama.com, to learn more about wholesale opportunities with Not Just Pajama!

Yes, we are glad to offer a special discount on bulk order of 15 items or more.

Please contact us at marketing@notjustpajama.com to learn more.

You will find a WASH GUIDE in your parcel, please kindly review it before washing.

To wash your silk garments, please:

• HAND WASH SEPARATELY IN COLD WATER.
• TURN INSIDE OUT.
• USE ONLY MILD DETERGENTS WITHOUT OPTICAL BLEACHES.
• DO NOT BLEACH.
• DO NOT WRING.
• DRY FLAT IN SHADE.

Please DO NOT WASH your velvet slippers.

While you can gently wipe your velvet slippers with a dry cloth to remove surface dust and dirt on an as-needed basis. Alternately, use a soft shoe brush, moving it carefully over the slippers in one direction so as not to damage the fabric.

You must request a return sending email to support@notjustpajama.com, within 14 days of receiving the item.

Please take our Return / Refund Policy as your reference.

You must request an exchange sending email to support@notjustpajama.com, within 14 days of receiving the item.

(Our customer service team aim to respond to your request within 1-3 business days.)

We are really sorry if this happened. Our Customer Service Team will be take care of this issue for you. Please contact us at support@notjustpajama.com

Our Customer Service Team will be take care of this issue for you. Please contact us at support@notjustpajama.com with a photo of the damaged / incorrect item and your order number.

Usually, it will only take a few days for the money to appear on your account. Sometime, it can take 10+ days to appear on your statement. If it takes longer please contact your bank for assistance.